Human Services Network of Colorado

Direct Service Provider Certificate Series

  • 04/10/2019
  • 06/12/2019
  • 3 sessions
  • 04/10/2019, 9:00 AM 2:00 PM (MDT)
  • 05/08/2019, 9:00 AM 5:00 PM (MDT)
  • 06/12/2019, 9:00 AM 5:00 PM (MDT)
  • Denver Housing Authority, Mulroy Neighborhood Center, 3550 W. 13th Ave, Denver 80204
  • 0


  • Includes three in-person workshops and nine online courses resulting in a Direct Service Provider Certificate and 26 CEUs.
  • Includes three workshops and nine online courses resulting in a Direct Service Provider Certificate and 26 CEUs.

Registration is closed

Are you providing the kind of high quality service you want to offer? Do you or your employees need skills training in multiple competencies in order to get up to speed? Are you taking care of your clients in the most effective and efficient way? Are you taking care of yourself and your career?

This comprehensive training and certification program can help. The Network is proud to present the 6th Annual Direct Service Provider Certification series in partnership with Aspire Training and Consulting. Most direct care resources and trainings focus on psychotherapy. This series focuses on practical approaches, successfully modified to fit case management and other helping relationships, that are NOT primarily therapeutic in nature.

This series of three, 6-hour, intensive workshops will be conducted monthly on second Wednesdays (March 13, April 10 and May 8). This spaced format offers opportunities for education, practice and coaching that are not practical in a more tightly-sequenced series of workshops. The goal of each session is to enhance knowledge, skill and confidence in providing effective client-centered care. 

18 hours of in-person training and coaching with over 8 hours of online training for a total of 26 hours training and coaching overall.

Learning Objectives

  • Define my Success
  • Understand Self Care
  • Review Best Practices in Case Management/Navigation
  • Understand the Process of Change
  • Learn about the Care Cycle (Intake through Discharge)
  • Learn about Therapeutic Communication
  • Understand Crisis Management
  • Learn about the Care/Treatment Cycle (Intake through Discharge)
  • Apply MI & Other Skills in Work with Clients (Intake through Discharge)
  • Apply Information & Skills to Case Scenarios
  • Plan to Implement Information & Skills on the job

Online Trainings include the following topics

  1. Helper as a Person (50 minutes)
  2. Therapeutic Communication (40 minutes)
  3. Multiculturalism (1 hour 10 minutes)
  4. HIPAA (45 minutes)
  5. Mandatory Reporting (45 minutes)
  6. Stages of Change (40 minutes)
  7. Harm Reduction (30 minutes)
  8. Service Planning/Monitoring (40 minutes)
  9. Approaches to Difficult Situations (30 minutes)

Direct Service Provider Certificate

Aspire Training will provide a certificate of completion for the Direct Service Provider Certification Program, documenting all hours of both in-person and online trainings. Attendees will receive continuing education credits/units (CECs/CEUs) from the National Association of Social Workers - Colorado Chapter (per eligibility). Eligible for 25 hours continuing education credit.


  • For someone new to the field, this was extremely helpful!
  • You’re awesome, thank you for this opportunity to improve my working relationship with my clients.
  • Great information, I enjoyed the examples; they helped me learn how to use these techniques.
  • This training really improved my interactions with customers and gave me the push I needed.
  • Great class – use information on a daily basis. Helps structure meetings and address critical issues.
  • Loved this training! So applicable and valuable in our positions.
  • Amazing presentation; so many good ideas and concepts. Great ways to implement.
  • As a result of this series:
    • I have found better solutions or ways to handle situations.
    • I am able to be a better listener by practicing MI approaches.
    • I feel more confident, and productive in conversations, and feel I more positively impact others.
Presenter: Melinda Marasch, LCSW
Aspire Training & Consulting
It is my honor to do exciting work with the amazing, compassionate people in the nonprofit world! It has been my life’s passion to help others, first as a psycho-therapist and now as a consultant. I specialize in clinical supervision in the form of training (in-person and online), as well as individual and group sessions. We serve licensed and unlicensed individuals, as well as programs and organizations. I have expertise in many areas, including HIV/AIDS, domestic violence, mental illnesses and much more. I also provide coaching to clients who are motivated to maximize their assets. 

Our Co-Sponsor:
Colorado Housing & Finance Authority

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