Emotional Intelligence for Better Outcomes with Clients and Co-Workers

Emotional intelligence (EI) or emotional quotient (EQ) is the capacity of individuals to recognize their own, and other people's emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behavior.

Research has shown that psychological safety is a primary factor in effecting successful outcomes, both with co-workers and with clients. Higher emotional intelligence creates a zone where it is safe to:

• Discuss Ideas
• Experiment
• Take Risks
• Give Feedback
• Learn from Mistakes

Join James Marrugo as he talks about the impact and importance of Emotional Intelligence. Discover why this term has grown in popularity both at home and at work. By the end of the presentation, you will have a better understanding of Emotional Intelligence, how to improve your Emotional Intelligence and have multiple examples to draw from the great Carl Rogers..

 Objectives

• Provide a more comprehensive approach in assisting clients to move toward self-sufficiency;
• Develop increased empathy, self-awareness and self-regulation
• Recognize the Emotional Intelligence principles that can make both co-workers and clients more passionate and engaged;
• Gain an understanding of the dominance of survival over proactivity; and
• Inspire practices that recognize individual needs for self-efficacy, self-determination and self-reflection.