Emotional Intelligence for Better Outcomes with Clients and Co-Workers

Emotional intelligence (EI) or emotional quotient (EQ) is the capacity of individuals to recognize their own, and other people's emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behavior.

Research has shown that psychological safety is a primary factor in effecting successful outcomes, both with co-workers and with clients. Higher emotional intelligence creates a zone where it is safe to:

• Discuss Ideas
• Experiment
• Take Risks
• Give Feedback
• Learn from Mistakes

Join Dr. Johnson as she talks about the impact and importance of Emotional Intelligence. Discover why this term has grown in popularity both at home and at work. By the end of the presentation, you will have a better understanding of both Emotional Intelligence itself and how to improve your own Emotional Intelligence.

Objectives

• Provide a more comprehensive approach in assisting clients to move toward self-sufficiency;
• Develop increased empathy, self-awareness and self-regulation
• Recognize the Emotional Intelligence principles that can make both co-workers and clients more passionate and engaged;
• Gain an understanding of the dominance of survival over proactivity; and
• Inspire practices that recognize individual needs for self-efficacy, self-determination and self-reflection.

Presenter: Dr. Mita Johnson

Dr. Johnson has degrees in biology, counseling and counselor education and supervision. She has been a counselor for 30 years, consultant for 20 years, clinical supervisor for 15 years and higher learning educator for 10 years. She holds several credentials including licensed professional counselor, licensed marriage and family therapist, licensed addiction counselor, master addiction counselor, and certified telemental health professional. Dr. Johnson is a core faculty member at Walden University’s School of Counseling MS program. She teaches, trains, and speaks nationally and internationally on numerous topics including ethics, diagnosis, psychopharmacology, and substance use disorders. Dr. Johnson is the President-Elect and Ethics Chair of NAADAC. She is passionate about understanding how psychopharmaceuticals and illicit substances influence the body systemically.

Eligible for 3 hours Certificate of Completion