This workshop is designed specifically for case managers, program staff, and frontline professionals working in Community Action and related human services fields. It introduces practical, real-world applications of artificial intelligence (AI) that can help reduce administrative burden, improve client engagement, and streamline daily tasks.
We’ll start by breaking down what AI actually is and the various options that you have at your fingertips. From there, we’ll walk through examples of how tools like ChatGPT and other AI systems can be used in your daily work life. This can range from enhanced referrals and outreach to report summaries and service plans. We’ll also address common concerns around data privacy, bias, and transparency, so staff can make informed decisions about when and how to use these tools.
This is a hands-on session where attendees will see live AI demos tailored to the case management context. No coding, no theory, just real tools that can be used right now to save time and improve outcomes.
Key Learning Takeaways
By the end of the session, participants will:
- Understand how AI can reduce paperwork and streamline common tasks like documentation, intake, and scheduling
- Gain exposure to user-friendly tools (like ChatGPT, Gemini, Claude and Copilot) that are already being used in other sectors
- Learn how to identify use cases for AI within their own programs and services
- Receive a curated resource list for further exploration, including free AI tools and privacy guidelines
- Leave with a better sense of how to work with AI instead of feeling overwhelmed or replaced by it
Some possible uses for AI in Human Services Provision
- Mental health: AI tools can provide virtual therapy and chatbots, aiding in early detection and offering 24/7 support.
- Elder care: AI can assist with health monitoring, fall detection, and companionship for seniors living independently.
- Child welfare: AI systems can help prioritize cases based on risk, support investigators, and combat child exploitation online.
- Welfare services: AI helps automate eligibility screenings and detect fraud, improving the efficiency of delivering benefits.
- Food security: Using AI to analyze data and predict food insecurity, allowing for proactive outreach to those in need
PRESENTER
Benjamin Richmond is a dedicated nonprofit leader with over 20 years of experience advancing mission-driven initiatives and strengthening community-based organizations. Originally from Harrisburg, Pennsylvania, and now based in Westminster, Colorado, he has played a key role in developing successful programs and expanding the reach of The Center for Applied Management Practices, Inc., where his work in consulting and software services has empowered nonprofits to improve operations, strategy, and impact.
Benjamin is known for his collaborative leadership style, and his ability to turn complex challenges into sustainable solutions. A lifelong learner and advocate for innovation in the nonprofit sector, Benjamin also brings a creative spirit to his personal life, enjoying theatre, comics, board games, and other arts experiences with family and friends. His passion for service, systems thinking, and inclusive community-building continues to drive his professional journey.
Attendees qualify for Two-Hour Certificate of Completion (COC)
Event Co-Sponsor
