Overcoming the Economics of Insufficiency - Maximizing Your Effectiveness as a Direct Service Provider

With the uncertainties of future funding, increasing competition for scarce resources and funders wanting to know if their “investment” in human service organizations is making a difference, it is incumbent on human service organizations to demonstrate their effectiveness and act as advocates on their own behalf using their own data and developing the expertise to better tell their story. This workshop explores the economics of insufficiency and scarcity, its impact on clients and organizations, the importance of front line staff, and offers a replicable model for client/case management that can demonstrate outcomes and organizational effectiveness. It is the expectation of this workshop that participants will be able to apply some of the tools, methodologies and practices upon return to their own organizations. 

Upon completion of this training, you will:

• Expand your understanding of case management practices and the skills necessary to be successful in your job;
  
• Better understand the economics of poverty, the relationship to income and the two primary ways society measures poverty; using the federal poverty levels (FPL) and the movement to measure poverty using a living wage. Participants will be introduced to the MIT Living Wage calculator with references to Denver Metro specific data;
  
• Identify the role of the organization in implementing and supporting case management and why data collection and information management is important to the health and well-being of the organization with a focus on front line staff;
  
• Learn how Outcomes Scales and an Outcome Self-Sufficiency Matrix can be used to assess need, set goals for stability and self-sufficiency and manage clients; and
• Apply knowledge obtained during the course to create a client plan, set goals and objectives, identify outcomes and evaluate the case within the context of monitored group exercises.

Presenter: Frederick Richmond is the founder and President of The Center for Applied Management Practices, Inc., (CAMP). Since its founding in 1996, CAMP has worked with health and human service organizations in all matters of planning, program development, evaluation and research. He was part of the team that created the Children’s Health Insurance Program (CHIP) first in Pennsylvania which expanded to the national program known today and was Pennsylvania’s first Kids Count Director. He is the author of two books; Introduction to Results Oriented Management and Accountability and The Accountable Case Manager and was a member of the team that developed the eLogic Model®, a web based software application used in nonprofit and local government human services agencies. He spends his time between residences in Denver and Camp Hill, Pennsylvania.